Do you have a question about our service?
If your question is not answered below, please feel free to get in touch via e-mail: admin@earsinbalance.com.au or call us on (03) 8740 2139
How much does an appointment cost?
There are no out of pocket expenses. All appointments are bulk billed.
Do I need a referral?
Yes. You will need a referral from a medical professional to allow your appointment to be bulk billed.
Will I know the results of my tests?
We will explain your results during the appointment along with any recommendations we might have.
How long is an appointment?
We allow 2 hours for each appointment. In that time, we will perform the tests, explain the results, discuss any recommendations we might have and address your questions.
When will my doctor get the results?
Our reports are overseen by Dr Luke Chen. Once your report has been signed off, it will be faxed to your doctor the following Monday. In some circumstances we can provide an urgent report on the same day.
Will your tests make me dizzy?
Our tests do not generally provoke dizziness. The only time this may not be the case is if you are symptomatic during the appointment. If this is the case, all tests can be modified or stopped if necessary. If you have active BPPV then the Dix-Hallpike test will induce your symptoms however they will be short lived and we will commence treating them. We will explain what to expect prior to starting. Lastly, caloric testing can induced short lived dizziness however this test is not part of our standard appointment. Caloric testing will only be performed if requested by your doctor or if indicated by the other tests. If we do need to perform this test then a second appointment will be arranged and we will explain what to expect prior to starting.